We can usually help with booking changes, especially with early notice. Contact our team as soon as possible so we can confirm availability and updated pricing.
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Most standard bookings do not require a deposit. Some vehicles, such as larger vans, may require a deposit to secure your reservation.
You generally need driver license details, personal contact information, and a card to secure the booking.
Airport pickup instructions are provided at booking. Shuttle transfer is available for selected airport locations.
Cancellation fees depend on how much notice is provided before pickup and the vehicle type. Earlier notice usually means lower or no fees.
Drivers must hold a current valid licence suitable for the rented vehicle class. International drivers should also carry an International Driving Permit where applicable.
Yes, after-hours pickup/return can be arranged at certain locations. Contact us in advance to confirm procedures.
Early returns are typically non-refundable for unused time. Late returns may incur additional charges and depend on vehicle availability.
Let us know as early as possible. We will do our best to hold your booking, but late arrivals are subject to operational constraints.
Yes, one-way rentals are available on selected routes and usually include a relocation fee.
We offer child restraints based on age and weight categories. Please request these at booking so availability can be confirmed.
Rates vary based on vehicle type, trip dates, rental duration, demand, and optional extras.
Yes, age surcharges may apply depending on the driver's age bracket and selected vehicle.
Pricing is based on your booking details. Additional charges may apply for late return, toll processing, fuel differences, and optional add-ons.
A pre-authorisation is a temporary hold on card funds for security. It is not a final charge and release timing depends on your bank.
Driving limits and approved areas apply. Review your agreement and contact us before long-distance or regional trips.
Tolls are processed electronically and charged to the card on file, usually with a small processing fee.
You are responsible for traffic and parking fines during the rental period. Administrative fees may also apply for processing infringements.
Yes, with a valid overseas licence. Carry an International Driving Permit when available or required.
Only drivers listed on the rental agreement are permitted to drive the vehicle.
No. Vehicles are not permitted off sealed roads unless explicitly stated in your rental agreement.
Smoking is strictly prohibited. Extra cleaning charges apply if smoke is detected.
Report all accidents immediately, record details and photos, and complete the required incident report before returning the vehicle.
Contact our team as soon as you notice any issue. Prompt reporting helps us provide the safest and fastest solution.